This notice describes how Ovio handles personal information when you browse the store, buy a product, create an account, subscribe, or ask for support.
Last updated: 4 September 2026
Who this policy applies to
Ovio is the Australian-registered business responsible for this WordPress and WooCommerce store. In this policy, “Ovio”, “we”, “us”, and “our” refer to the business responsible for the store.
Information we collect
- Contact and delivery details: name, email, telephone number, billing address, shipping address, and a destination-specific postal or customs identifier when it is needed to deliver or clear an international order.
- Order and account details: products, prices, transaction references, order history, account credentials, preferences, and returns or support records.
- Payment information: payment status, payment method, and provider references. Full card details are handled by the selected payment provider and are not stored by Ovio.
- Device and use information: IP address, browser and device type, referring pages, store interactions, cookie identifiers, and security or diagnostic events.
- Communications: messages, reviews, photographs, marketing choices, and other information you choose to send.
How information is collected
We receive information directly from you, automatically through the store and essential technologies, and from providers involved in payment, fraud prevention, fulfilment, delivery, communications, analytics, or marketing. Please do not send medical records or other sensitive information through ordinary customer-care channels.
How we use information
- Operate the cart, checkout, customer account, and website.
- Authorise payment, confirm, fulfil, split, deliver, track, cancel, return, or refund an order.
- Provide customer care and communicate service or order updates.
- Protect customers and Ovio against fraud, abuse, security incidents, and legal claims.
- Maintain records, comply with law, and enforce store terms.
- Measure and improve the store and, where allowed and consented to as required, personalise or market Ovio products.
Who receives information
We share only the information reasonably needed with service providers that support hosting, WooCommerce operations, payments, fraud checks, customer care, email, analytics, marketing, fulfilment, and delivery. For example, the dispatch location handling a parcel receives only the item and customer details needed to prepare that part of the order. Information may also be disclosed to professional advisers, a successor to the business, or an authority where law or protection of legal rights requires it.
Cookies and similar technologies
Essential cookies and local storage keep the cart, checkout, account, language or currency preference, and security features working. Optional analytics and marketing technologies will be described through the applicable consent controls before they are enabled where consent is required. Browser controls can block cookies, but blocking essential cookies may prevent checkout or account features from working.
Marketing
If you choose to subscribe, Ovio may send product news, offers, or updates. You can unsubscribe through any marketing email or contact customer care. Service messages about an order, account, security issue, or policy are not marketing and may still be sent when needed.
International processing
Ovio serves customers and works with providers in multiple countries. Personal information may therefore be processed outside the country where you live. Where required, Ovio will use an appropriate transfer mechanism or other legal safeguard.
Retention and security
We retain information only as long as reasonably needed for orders, support, accounting, fraud prevention, disputes, and legal obligations. Ovio and its providers use reasonable organisational and technical protections, but no website, transmission, or storage method can be guaranteed completely secure.
Your privacy choices and rights
Depending on your location, you may be entitled to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, and to complain to a privacy regulator. Use the customer-care form to make a request. We may need to verify identity and may retain information where law permits or requires it.
Children
The store is not directed to children under 16 and Ovio does not knowingly collect their personal information. A parent or guardian who believes a child has provided information should contact us.
Other websites and policy changes
Links to other services are governed by those services’ own privacy practices. We may revise this policy when the store, providers, or legal requirements change, and will post the revised date on this page.
Contact Ovio about privacy
Use the customer-care form or email support@oviosleep.com to make a privacy request.